FEEDBACK
Thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about your most recent experiences with TOPBEST. Thank you.


CUSTOMER SATISFACTION SURVEY



** All fields are required.


CUSTOMER INFORMATION
QUESTIONNAIRE
  1. On the phone, how responsive and respectful is our office staff?
    No wait, prompt service.
    Some wait, but not much.
    2-4 minutes of waiting on the phone
    Long Holds
  2. On the phone, how courteous and helpful is our office staff?
    Kind and focused on you.
    Helpful but rushed
    Satisfactory but nothing special
    Difficult to communicate with, a little rough and abrupt.
    Unconcerned with your problem or rude
  3. How do you grade our scheduling of appointments?
    Excellent, no problems. The company works around my schedule.
    Good
    Satisfactory, as good as any other residential service company.
    Needs improvement
    A hassle
  4. How professional are our technicians?
    Excellent; Well-groomed, knowledgeable, respectful, trustworthy
    Good; above average
    Satisfactory
    Needs improvement; Sloppy, appears unconcerned and rushed
    Undesirable; You feel uncomfortable around the technician
  5. How effective is our treatment?
    Excellent, no problems. When a pest problem arises, I call and TOPBEST fixes it asap.
    Good
    Satisfactory
    Needs improvement. If so, What are you seeing?
        
    Failing: Please explain below to help us understand.
        
  6. Do you have an unresolved concern?
    No problems. Or, I did but TOPBEST fixed it already.
    Yes, but I have not yet informed TOPBEST about my concern.
    Yes, and TOPBEST is working on my problem to my satisfaction.
    Yes, and I've informed TOPBEST but the concern is still unresolved.
  7. How would you grade our overall company service in the last 6 months?
    Impressive
    Good
    Satisfactory
    Disappointing
    Failing
  8. If a friend asked you to recommend a pest control company would you recommend TOPBEST?
    Yes       No